POPIA Compliance

Last updated: 06 March 2024

At The Clivia Society, we are committed to protecting the privacy and personal information of our customers and users in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This page outlines our approach to POPIA compliance and the rights you have regarding your personal information.

1. Personal Information Collected

We may collect personal information from you, such as your name, email address, contact details, and other identifying information when you use our products, services, or website. We will only collect personal information that is necessary for the purposes communicated to you.

2. Use of Personal Information

We use your personal information for the following purposes:

To provide and maintain our products and services

To communicate with you regarding our offerings

To process transactions and fulfil orders

To comply with legal obligations and protect our rights

3. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

To our service providers who assist with our operations

To comply with applicable laws, regulations, or legal processes

To protect our rights, property, or safety, or that of others

4. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, use, alteration, or disclosure.

5. Your Rights

Under POPIA, you have the following rights regarding your personal information:

Right to access your personal information

Right to rectify inaccurate or incomplete personal information

Right to object to the processing of your personal information

Right to request the deletion or destruction of your personal information

6. Exercising Your Rights

To exercise any of your rights under POPIA, please contact our Information Officer at [contact email address] or [contact phone number]. We will respond to your request within a reasonable time and may require verification of your identity before processing your request.

7. Complaints and Queries

If you have any concerns or complaints regarding our compliance with POPIA or the handling of your personal information, please contact our Information Officer at [contact email/phone]. You also have the right to lodge a complaint with the Information Regulator of South Africa.

8. Updates to this Page

We may update this POPIA page from time to time to reflect changes in our practices or applicable laws. We encourage you to review this page periodically for any updates.

9. Contact Us

If you have any further questions about our POPIA compliance or the protection of your personal information, please contact us at [contact email address] or [contact phone number].